FAQ

What is a Segway?

A Segway is a two wheeled battery powered transportation device designed for one person. Each Segway uses high-tech gyroscopes and computers that automatically respond to your body’s movements keeping you balanced while “sensing” when it should speed up and slow down. You stand on a small platform between left and right wheels as you hold onto handlebars at a comfortable waist height. From a standing position, all movements are controlled by basically leaning slightly in the direction you want to travel. Not only is it smart and effective transportation, but more fun than you can imagine!

The only way you could even begin to fully appreciate the wonder of the Segway is to try it for yourself. 

Is it hard to ride a Segway? What if I've never ridden a Segway before?

The Segway PT requires no special skills and virtually anyone can use one. All of our tours and activities include a thorough safety and gliding training session given by one of our qualified Segway instructors prior to departure.

Do Weight and Age Restrictions Apply?

Tours are only available for participants aged 12 or older. Participants under 18 years of age must have written permission from a parent, guardian or supervising adult. Participants must be within the weight range of 45Kgs (7 stone) to 115Kgs (18.5 stone).

If you are too heavy then the motors might not be powerful enough to keep you upright on a steep hill. If you are too light, you might not be able to brake effectively.

Do I need to sign an Insurance Waiver?

Yes all participants must sign a waiver before commencing tours. Participants under 18 years of age must have the waiver signed by a supervising adult.

What time should I arrive at?

Please try to arrive at least 15 minutes before the scheduled start of the tour so that we can get you booked in and start the tour on time. Late arrival may result in missing the introduction and training in which case you will not be permitted to take part. No refunds or rescheduling will be available for people who arrive too late to take part.

What happens if the weathers bad?

Tours take place rain or shine.  We have rain ponchos available for sale but we do recommend that you bring appropriate rain gear in case the weather isn’t cooperative. In the unlikely event that the weather is so bad that the tour has to be cancelled a full refund will be issued.

What type of clothing should I wear?

Please wear comfortable clothing that is appropriate for the weather. Tours take place outside and in almost all weather conditions. Even if it is only mildly cold, we recommend you bring along a coat and gloves to keep you warm.

We recommend you wear clothing that will cover your legs and arms. Maxi dresses/skirts are not a good idea if they restrict your movement or obscure your view of the Segway’s platform.

Will I get muddy/dirty?

Depending on the weather the ground conditions may be muddy or wet and you may get some residue on your clothing. Also, if you follow the person in front too closely – you may inadvertently catch some debris from their tyres.

You may need to step off the machine in the woods so your footwear may also get a little bit muddy.

What Safety Equipment is Required/Provided?

Helmets which we provide are mandatory for all of our Segway tours. We also have elbow and knee protectors available at no extra charge if you feel you need extra protection.

What languages are the tours available in?

At present all tours are conducted in English only.

Are the Segways appropriate for people with disabilities?

Riders must have the ability to make motions such as climbing and descending stairs without assistance and complete use of their left hand. Tours are not appropriate for people who may find it difficult to stand for extended periods of time.

What is your Refund/Rescheduling Policy

Tour tickets are non-refundable however where possible we will endeavour to reschedule your tour if you cannot make your original booking. Rescheduling is at our discretion and is subject to availability. Please see our Terms and Conditions and Cancellation Policy for full details

Do I have to purchase tickets in advance?

Tours usually sell out so in order to avoid disappointment we recommend that you book your tour tickets in advance. Tickets can be booked online or by phone. Your tour will only be guaranteed once you receive a confirmation email from Woodland Segway. If you would rather take your chance on the day you are very welcome to enquire about availability at our office in Lough Key Forest and Activity Park (adjacent to the Visitor Centre).

Are toilets available?

Yes, toilets are available at the Lough Key Forest and Activity Park Visitor Centre which is right beside our booking office.

Are cameras allowed on the tour?

Yes, please feel free to take your camera along. However to ensure your safety we ask that you don’t take photos while gliding on the Segway.

Is there car parking available?

Yes, ample car parking is available at the Lough Key Forest and Activity Park Visitor Centre. Charges apply for parking. Please do not park unsafely or illegally on the main roads of the park. The car parking fee goes towards the costs of maintaining the park for all to enjoy so please have respect for our beautiful environment and cooperate with parking policy. There is also free parking available for patrons of the visitor centre who spend €20 or more there (please keep your receipts from any purchases in the visitor centre and ask at the Visitor Centre reception).

Do you offer private/corporate/business events?

Yes. Woodland Segway can tailor make a Segway Experience to your specific requirements. Why not give us a call to discuss your idea and requirements?

 

Cant find the information that you were looking for? Please call us and we’ll be happy to help you.

WARNING! You may find gliding on a Woodland Segway Tour to be extremely addictive. You’ll be impressed with just how simple it is to master and how natural it feels to glide on a Segway. The exhilarating sensation that you get every time you take off and glide on this self-balancing intelligent machine may have you wanting your very own!